Find the WORDS in this puzzle. The WORDS go: left to right, right to left, up, down.
8 What could the kids having the problem do to:
* stop things from getting worse?
* make things better?
10. Mediators show RESPECT to kids having the conflict by:
* listening and talking to understand
* not scolding or being bossy
* helping them solve their problem.
11. Put yourself in the other person's SHOES.
Mediators help the kids having the conflict listen to each others' point of view.
* spend time arguing or
* spend time finding a Fair SOLUTION to the conflict.
13. Stuck? Think about Reality TESTING:
"What can happen if the conflict is solved?"
"What can happen if the conflict isn't solved?"
14. Mediators help kids having the conflict STOP and THINK.
15. It's easier to resolve conflict when people WORK together to make it happen.
1. Mediators CARE.
2. We all have CHOICES in how we try to resolve our conflicts (problems).
Choices make things terrific (+) or terrible (-).
3. We don't all think the same way so we have CONFLICTS.
This is natural.
The tricky part is how we choose to resolve these conflicts.
4. Mediators helpthe kids having the problem remember that all choices have CONSEQUENCES (+ / -, short / long term).
5. Work to find CREATIVE solutions.
Help the kids having the conflict use their heads and their hearts.
6. Find FAIR Solutions.
* Specific * Balanced * Can be done
* Solves the problem: now / in the future / heals.
7. Focus on the FUTURE:
"How do you want things to be five minutes from now? Two days from now?"
. Mediators can help the kids having the conflict:
* stop things from getting worse
* resolve their conflict
* prevent it from happening again and/or
* HEAL relationships.
9. Donít just hear the noise. LISTEN and TALK TO UNDERSTAND.
Mediators listen for misunderstandings and common ground.